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26.03.21 Petlog New Database - Reported Issues

On the weekend (March 20th-21st) Petlog implemented a new microchipping database. Users are being requested to re-register using their original log in email and password to access the new database.

However, users of the new database are reporting some alarming issues........

1. Animal details missing from their accounts

2. Previous Petlog Premium account holders being requested to make payment again.

3. Rescues are reporting that some microchips of rehomed animals have been relisted on their accounts despite the microchips being previously transferred to new owners.

If you have any pets registered on the Petlog database, we are advising you to visit

Re-register if you havent already done so

When you have access to your account please check to make sure everything is in order.

Should you find any issues please contact Petlog

Call - 01296 336579 (please note phone lines are extremely busy)

Members can also make a complaint regarding possible data protection breaches by clicking on the following link


We would like to hear from anyone experiencing problems with the new Petlog database. We wont be able to fix the issues but we can try to help you.

What problems are you facing with the new database*
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Thank you for contacting us. We will get back to you as soon as possible